Third-Party Maintenance

Providing you with the best server hardware support in Singapore, with customizable service levels and top industry certified engineers.

Server Hardware Support

Guranteed Hardware Parts

KG Sowers offers third-party maintenance and is a stockist for server parts. Rest your maintenance with us and prolong the lifespan of your server

 

 

 

OEM Support

Our expertise in environments will provide the necessary support for your OEMs like Dell, IBM and HPE to keep them running smoothly.

OS Support

KG Sowers can also provide OS support for selected operating systems.

Standard Service Levels

24 x 7 x 4

  • 24 hours a day, 7 days a week
  • Field Engineer on site within 4 hours after customer contact

 

8 x 5 x 4

  • 9am to 6pm, Monday to Friday
  • Field Engineer on site within 4 hours after customer contact

Next Day

  • Field Engineer on site the next business day after customer contact

Brands

Engineering Expertise

Industry certified engineers that have several years of experience

100,000+ available spare parts

Direct engineer access in under 4 hours

Extending the Life of your IT Infrastructure Assets

An end-of-service or end-of-life (EOS/EOL) date from a manufacturer may signal the end of support, and offer a great opportunity for you to upgrade your systems. KG Sowers empowers you by enabling you to use your IT hardware for any amount of time without worrying about EOS/EOL dates. When you choose KG Sowers, you can make your IT infrastructure upgrade decisions completely independently

Our long-standing expertise and extensive network allow us to currently support IT equipment for up to 20 years. With KG Sowers’ made-to-measure solutions, all IT infrastructure hardware can be serviced and maintained beyond OEM EOS/EOL dates. Working with a trusted partner in third-party maintenance is the best way to extend the life of your IT infrastructure assets and meet your technical or business needs.

 

Maintenance Options

Spare Management

Guaranteed availability of spare parts

  • Access to a guaranteed inventory of spare parts
  • Subscription according to the SLA required
  • Fixed price per unit
  • 24/7 access to KG Sowers’ Support Center 365 days a year

Full Support

Dedicated team, up-to-date logistics and buffer stock

  • Diagnostics with dedicated hotline
  • Complete on-site coverage
  • Dedicated buffer stock
  • Critical mission SLA based on clients’ needs
  • 24/7 access to KG Sowers’ Support Center 365 days a year

On-demand Support

Tailored approach to maintenance

  • Pre-paid tickets
  • Complete on-site coverage
  • Up to 3 days 24/7 on site
  • Best effort (no SLA)
  • 24/7 access to KG Sowers’ Support Center 365 days a year

Get In Touch

KG Sowers Group Pte. Ltd.

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If you need help to make your own customised plan, contact us for assistance.​
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