Third Party Maintenance Support

Need help with server hardware support? Click here for the best server hardware support in Singapore, with industry certified engineers!

Support For You

Spare
Management

  • Access to a guaranteed inventory of spare parts
  • Subscription according to the SLA required
  • Fixed price per unit
  • 24/7 access to KG Sowers’ Support Center 365 days a year

Full
Support

  • Diagnostics with dedicated hotline
  • Complete on-site coverage
  • Dedicated buffer stock
  • Critical mission SLA based on clients’ needs
  • 24/7 access to KG Sowers’ Support Center 365 days a year

On-demand Support

  • Pre-paid tickets
  • Complete on-site coverage
  • Up to 3 days 24/7 on site
  • Best effort (no SLA)
  • 24/7 access to KG Sowers’ Support Center 365 days a year

Standard Service Levels

24 x 7 x 4

  • 24 hours a day, 7 days a week
  • Field Engineer on site within 4 hours after customer contact

8 x 5 x 4

  • 9am to 6pm, Monday to Friday
  • Field Engineer on site within 4 hours after customer contact

Next Day

  • 9am to 6pm, Monday to Friday
  • Field Engineer on site the next business day after customer contact

Our Certifications

Managed IT Services | Outsourced IT Services Singapore: Sowers 3

Brands That We Support

Why Us?

Industry certified engineers that have several years of experience

100,000+ available spare parts

Direct engineer access in under 4 hours

Let's us support you with Third-Party Maintenance

KG Sowers Group Pte. Ltd.

[hubspot type=form portal=20069065 id=f5502a35-070c-4d49-bda7-4d0550fb611b]

Thank you for contacting us!

We received your message and would like to thank you for writing. We will reply by email as soon as possible.

× How can I help you?