Our Certifications
IT Maintenance & Support Services
Your IT Solutions Expert in Singapore
- Industry Certified Engineers
- 100+ SMEs Supported
- Quick Response Rate - Within 4 Hours
Here's what our customers are saying about us
We know Sowers has just come to two years. We are very glad to work with Sowers for our IT support.
When they take over from our In-house IT, they spend time to understand our IT infrastructure and each individual devices.
We recently moved our entire office and they were with us every step of the way. They created a detailed plan on how to move our entire network including servers & networking equipment, phones and computers with essentially no impact to our productivity.
They have proactively suggested and implemented solutions that cut down our overhead costs, and let us offer reliable connectivity solutions for our staff.
This has provided us with a level of comfort to focus on our core business.
Given our experience, we would not hesitate to recommend Sowers to any company to take care of their IT requirements.
Besco Building Supplies (SEA) Pte Ltd
Services We Provide
IT Support
Instant professional help to solve all your IT issues and concerns.
Key Services
- Desktop
- Server
- Network
- Backup
- Equipment
View Services - Server
- Network
- Backup
- Equipment
IT Maintenance
Professional help to prevent future IT complications and mishaps.
Key Services
- Spare Parts
- Full Support
- On-demand Support
View Services - Full Support
- On-demand Support
Our Service Levels
- Field Engineer on site within 4 hours after customer contact
- 24 hours a day
- 7 days a week
- Field Engineer on site within 4 hours after customer contact
- 9am to 6pm
- Monday to Friday
- Field Engineer on site the next business day after customer contact
Engineering Experise
IT Support Services
Desktop
- Windows OS Patching
- Troubleshooting & Diagnostic
- Scheduled data backup
- Preventative maintenance
- Security management
Server
- Configuration management
- Recovery & restoration
- Scheduled data backup
- Scheduled Preventative maintenance
- Security management
Network
- Firewall management & maintenance
- Network router & switch performance monitoring
- Firmware upgrade and optimization
- Policies control
Backup
- Backup storage deployment and configuration
- Monitoring of backup tasks
- Restoration of data
- Scheduled backup job
Support
- 24/7, 4 hours support
- IT Consultation
- Planning, design, implementation and management
- Remote & onsite support
Equipment
- Extended hardware warranty
- 24/7, 4 hours hardware replacement and support
IT Maintenance Services
Spare Management
Guaranteed availability of spare parts
- Access to a guaranteed inventory of spare parts
- Subscription according to SLA requirements
- Fixed price per unit
- 24/7 access to KG Sowers’ Support Center, 365 days a year
Full Support
Dedicated team, up-to-date logistics and buffer stock
- Dedicated hotline for diagnostic
- Full on-site coverage
- Dedicated buffer stock
- Critical mission SLA based on clients’ needs
- 24/7 access to KG Sowers’ Support Center, 365 days a year
On-demand Support
Tailored approach to maintenance
- Pre-paid tickets
- Full on-site coverage
- Up to 3 days 24/7 on site
- Best effort (no SLA)
- 24/7 access to KG Sowers’ Support Center, 365 days a year
FAQ
We have IT maintenance plans catered for company size of 5 users – 200 users. We will recommend you the most suitable plans based on your business’ needs and budget.
We have crafted our maintenance support workflow to improve customer response time and all our engineers are in-house (we do not outsource any of our workers). Apart from IT services, our business advisors can also provide consultation for sales and marketing to grow your business! We look beyond the contracts.
We offer man-hour packages and monthly retainer fees – both plans comprise different service approach based on your needs. We do not want to oversell you something you do not need. We will make recommendations accordingly during the first discussion with you!
Our company only provide IT services to commercial companies. We do not provide ad-hoc residential IT support.
Depending on the urgency and priority of your situation, you can choose from our fastest service level (4h – 24/7) with the highest cost, to our slowest service level (Next Day) which cost lower due to the slower response time. All of which will be answered by our IT professionals.
Free Consultation for
IT Support & Maintenance
on us!
KG Sowers Group Pte. Ltd.
- 2 Gambas Crescent, #08-04 Nordcom II, Tower 1, Singapore 757044
- +65 6950 3270
- +65 6950 3270
- sales@sowers.com.sg